Shipping & Returns

Last updated: August 11, 2025

FREE SHIPPING on all orders within the United States!

Every piece is thoughtfully handcrafted and made to order with care and attention to detail. We love creating something special just for you and are committed to making sure you’re happy with your experience from start to finish.

If you have any questions or concerns about your order, please don’t hesitate to reach out to us through the contact form on the main page of the website. We are always happy to help. As a small business, your satisfaction truly matters to us, and we’ll always do our best to ensure that you’re taken care of and things are made right.

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Our Satisfaction Commitment

Although returns are offered on a case by case basis, your satisfaction is important to us. If your item arrives with:
• Shipping damage
• Incorrect customization
• Missing or defective parts
• Issues with the RFID lock or mounting hardware

Please contact us as soon as possible. We will be happy to work with you to resolve the issue through repair, replacement parts, or other appropriate solutions.

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Shipping Policy

We offer free shipping on all orders within the United States. At this time, we do not ship internationally. If your item arrives damaged, please contact us—we’re happy to assist you in filing a claim with the carrier.

Reporting Shipping Damage

If your item is damaged during shipping:
1. Take clear photos of the packaging and the damaged product
2. Contact us through the contact form listed on the main page of our website.
3. Include your order number and a detailed description of the issue

We will assist in filing a shipping claim and provide a resolution as quickly as possible.

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We may not offer returns or replacements for the following:
• Change of mind
• Incorrect product selection or measurements
• Natural variations in wood tone, grain, or engraving depth
• Chips, scratches, or wear and tear caused by the customer after delivery
• Improper mounting or misuse of the product

Please double-check all customization details, dimensions, and product specifications before placing your order.

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Have questions? We’re here to help. Reach out, and we’ll do our best to assist you.